Operational Excellence

“No matter how dramatic the end results, the good-to-great transformations never happened in one fell swoop. There are no single defining actions, no grand program, no one killer innovation, no solitary lucky break, no miracle.”

"Good to great comes about by a cumulative process -- step by step, action by action, decision by decision, turn by turn of the flywheel -- that adds up to sustained and spectacular results."

-- Jim Collins, author of "Good to Great"


Mars